Refund Policy

Order refund policy

New Assignment Help USA has been actively assisting students with their academic challenges. While we are always committed to delivering the best work to students, some unforeseen circumstances can bring up the need for a refund. Here we have listed our policies detailing the conditions for getting an order refund.

Late Delivery

Every time we receive a student project request we make sure to complete it and deliver it on time. However, there could indeed be some unforeseen situations where it ends up delivering late. In such cases, if the students were to miss their deadline, we would give them refunds.

• If the delay made it so that the professor would not accept the work at all, then we will give you a complete refund or our store credits.
• If the professor is willing to take the project even with a delay, then only a partial refund will be provided. That too would require proof of grade deduction.

Quality Issues

Our professional writers and our Quality assessment staff always make sure of the project's quality before delivering it to students. In cases where students are not satisfied with it, you can request revisions or refunds. Refund conditions include:

• If the paper turns out to be plagiarized and you provide proof of that (e.g., a Turnitin Report) then we will offer you a full refund.
• If the paper's quality is substandard and even the revisions don’t fulfill your requirements, then we will give a suitable refund. The quality assessment staff will review it and decide on the amount based on that.
• Once the project has been used or submitted, the refund will not be entertained.
• We always provide a draft to ask for any revisions the students might need. If you didn't mention any issues then but request a refund for issues afterward, it will not be agreed to.

Non-delivery of Paper

If the requested paper has not been delivered at all and our customer support staff has not responded within 48 business hours, then you can get a full refund or store credits.

Payment Errors

If there are any technical errors that lead you to request a refund then the policies for that include:

• In case there has been a double payment or any additional charge, then the students have to provide two receipts. Once it's confirmed we will do a full refund.
• The confirmation and refund after such payment errors can take around 24 hours.
• If the issue were to arise with the payment provider, then we would request students to connect with them directly. At that point, we can't issue a refund.

Order Cancellation

The students can also request a refund on the amount paid within 24 hours of their order placements. In such cases, the students can get a full refund or our store credits. But if the writer has already started working on your project then cancellation will not be considered and no refund will be initiated.

Grade Expectation Disclaimer

We can certainly help the students to enhance their academic grades and that's one key reason students choose our professionals. However, we can only guarantee a high-quality project; the grades, on the other hand, would depend on your academic performance. So if you want a refund because the work didn't fulfill your grade expectations then we can't help with it either.

Failure of Paper

We wholeheartedly believe that you will not face such concerns with our expert's aid. However, if you fail your paper even after our assistance, then you can get a refund. The policies for this include:

• You can request a refund within 3 weeks of the work submission.
• You must provide valid proof showcasing you failed the paper to receive a refund.
• Refunds will not be processed after 3 weeks from the submission.

Some points to consider regarding Refund

Refund Claim Method

Students need to connect with our customer support staff within 3 weeks of work completion to receive their refund. In case of double payment or extra payment issues, you would need to provide valid proof alone. Moreover, in case of any such issues, students must contact the customer support staff before connecting with a third party (like the credit card providers). Only through this process will the refund be claimable.

Refund Period

Refunds can only be claimed within a fixed timeframe of 3 weeks. Any requests after this duration will not be accepted. So please keep note of this.

Chargeback Policy

Our team is always available to assist the students with any refund-related issues. However, chargebacks without periodic communication with the service are not tolerated. If found, we would consider it a fraudulent service, banning future transactions, and can even result in legal actions.

Refund Processing Time

If the aforementioned terms are followed and the student requests a refund, then we will process it right away. Our quality assessment department will review the request and complete the process. However, it will take up to 48 hours for the students to receive the standard refund so we request students to wait patiently during this time.

Please note that the Standard Refund/Full Refund refers to 90% of the total amount paid. The 10% additional amount is charged by the transaction services.